Terms and Conditions

• You acknowledge and agree that:
• The Website provides an online location for  buyers to purchase products.
• Contract for the sale and purchase of a product or products will come into force between the buyer and seller, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.
• Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller.
• Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller.
• The price for a product will be as stated in the relevant product listing;
•  Delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, where applicable, will only be payable by the buyer if this is expressly and clearly stated in the product listing; and delivery of digital products may be made electronically.
• Products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer.
• The Seller warrants that, where a product sold has such terms, the Seller will provide detailed disclosure of the product terms and conditions, any applicable warranty, and other terms necessary to inform the buyer on the product and its usage in the specification section provided on each product page.

4. Returns and refunds

• Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
•  Refunds in respect of returned products shall be managed in accordance with the refunds page on TrueDeals Suppliers, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
•      In respect of the product price;
•      In respect of local and/or international shipping fees (as stated on the refunds page); and
•      By way of store credits, vouchers, mobile money transfer, bank transfers or such other methods as we may determine from time to time.
• Returned products shall be accepted and refunds issued by TrueDeals, acting for and on behalf of the seller
• Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.
• Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.